Many of our customers call us with questions about shipping.  Listed below are the most frequently asked questions.

Click on the question to view the answer, or scroll through the entire page and read them all.

What states does UW service?

How do I contact UW Customer Service?

How much does it cost to ship with UW?

How do I track my shipments?

Where is my shipment?

How long do most shipments take?

What should I do if my shipment is lost or damaged?

How long does it take to complete a claim?

How long can I wait to file a claim on a shortage?

Whom should I contact about a shortage?

What states does UW service?

UW Freight Line delivers to eight different states.  Click on the state below to view which cities are serviced. If your state is listed but not your city contact Customer Service at the number below as we are continually adding new cities.

• Arizona

• Colorado

• Idaho

• Montana

• Nevada

• Oregon

• Utah

• Wyoming

How do I contact UW Customer Service?

You can reach our customer service department by calling (801) 906-3500 or (800) 221-1318.

How much does it cost to ship with UW?

Our rates specialists will be glad to assist you in finding the best rates for your shipment.  Our rates specialists can be reached by calling (801) 906-3500 or (800) 221-1318.

Where are my shipments?  How do I track them?

LTL shipments:  LTL shipments can be tracked by calling our customer service representatives at (801) 906-3500 or (800) 221-1318.

Intermodal shipments:  Intermodal shipments can be tracked by contacting a member of the UW Intermodal team at (801) 952-9244 or (800) 221-1318, or by e-mail at intermodial@uwfl.com.

How long do most shipments take?

Most shipments take 1-2 days, depending on the point-to-point locations.  For further details, check the cities and states that UW services.

What should I do if my shipment is lost or damaged?

You must submit a formal, written request to UW Freight Line requesting reimbursement for lost or damaged freight.  This is done by completing a Standard Form for Presentation of Loss and Damage Claim form.  If you are unable to download the claim form, call UW at (801) 906-3500 or (800) 221-1318 and we will fax, mail, or e-mail a form to you.

After you have completed the claim form, submit it by mail or by fax to the Salt Lake City UW terminal.  You must also include the following paperwork:

• The delivery receipt

• The bill of lading

• The complete original invoice (exact copies are acceptable) for the cost of the merchandise that was lost or damaged

• The repair invoice (if applicable)

• Any other particulars to support the claim (i.e. inspection reports, discount, salvage allowance, etc.)

Failure to include all of the above items will result in a denied claim.  Once all items are received, the claims process will begin.

Our address, phone, and fax are listed below.

Freight charges must be paid before the claims process can begin, regardless of which party is responsible for the charges.  Freight charges must also be paid before you will be given a refund. 

Claims must be filed within nine months of delivery.  No exceptions will be made on this time limit.

If your shipment has sustained concealed damage, you must notify our OS&D or Claims Department within 15 days of delivery.  No exceptions will be made on this time limit.

Law suits must be instituted within two years and one day from the date UW denies a claim in writing or any portion thereof.

How long does it take to complete a claim?

By law, UW has 30 days to respond to your claim.  UW also has 120 days to complete your claim.

Typically, many claims are completed within 3 weeks; however, each case is different and we may need more or less time to complete your claim.

How long can I wait to file a claim on a shortage?

A claim for shortage must be filed within nine months of delivery.  No exceptions will be made on this time limit.

Whom should I contact about a shortage?

In the case of a shortage, two parties should be contacted:

• The UW OS&D Department at (801) 906-3500 or (800) 221-1318

• The original shipper

For example, you have ordered several items from Joe's Supply Shop.  When you receive your shipment from UW, some of your items are missing.  In this case, you should call UW and ask if any of your items are still at our terminal.  You should also call Joe's Supply Shop and ask if all of your items have been shipped from that location.